FAQ – FREQUENTLY ASKED QUESTIONS

MEMBERSHIP - PAYMENT - USE OF CARS - RULES - RESERVATION - OTHER
 

MEMBERSHIP

How do I become a member?
Click the "Become member" button and sign in. Once you have paid for the membership, we will send you all the necessary information.

What does a membership cover?
Membership gives you access to reserve and use all cars in cars. Members also have access and voting rights at the annual meeting.

Who can join?
All over 18 years with driver's license valid for permanent use in Norway. You must not be registered with payment notes.

Are there different types of membership?
You can register as a private person or company / organization. Both memberships cost the same. Private membership gives the right to register 2 users (drivers), while company membership can register up to 10 users.
 
How long does it take to become a member?
Once we have received your registration and payment, we will immediately send you everything you need for you. Registration can take up to 5 working days, depending on the progress and capacity.

Can non-members drive the cars?
No. But it is allowed with practice driving for persons in the same household with some of the cars. See "Use of the cars" information on exercise driving.

Can a member drive another car?
Yes, if you agree. The invoice is always sent to the main member.

Can I become a passive member if I don't need a car for a while?
Yes, you must always pay the annual fee. Beyond this, the costs are related to the use of the cars.

PAYMENT

What does it cost to drive the cars?
You pay for the time you have reserved the car and a kilometer price for each km driven. See prices.
 
What do I pay for?
You pay annual fees once a year. In addition, you will be charged for the use of the cars. Once you have driven, you pay for the time you had reserved the car and a kilometer price for each kilometer driven. The kilometer price is inclusive of fuel, sink, oil, washer fluid etc. See prices.

Is car use included in the annual fee?
No, you pay specifically for the time you have reserved the car and the number of km you drive (see price list).

What does it cost to cancel a reservation?
Cancellation more than 24 hours before rental start: NOK 20, -. If canceled less than 24 hours before the rental fee is paid up to one day rental.

Who pays for gasoline / diesel?
The price of fuel is included in the km price. When you refuel, use the car's petrol card, which you will find in the terminal in the windshield.

Who pays for electricity for the electric cars?
When the electric car charge at its fixed charging station, the price is included in the km price. If you charge your car at home, you pay for electricity yourself.

How do I get a refund?
If you have to spend money on laundry, fuel or supplies, be sure to receive a receipt for the amount. Add the receipt to your membership number and name, and attach it to the driving log along with arked for your order, and we will deduct the amount on the invoice from the trip. Keep in mind the Shell card should be used primarily for this, so you do not need to post.

USE OF CARS

 

RULES

 

RESERVATION

 

OTHER